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Client Responsibility

Cancellation and Refunds

Denial and Disclaimer

Travel Insurance

Methods of Payment

Special Notes

Responsibility of Client

Acknowledgment of Terms

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Accessible Land Travel
Accessible Journeys Terms and Conditions


Our individual travel plans are designed one client at a time. While your inclusions and additions vary, our travel programs on land are offered to our clients under the following terms and conditions.

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Land Travel Terms and Conditions

Client Responsibility
Accessible Journeys (AJ) and all agencies in cooperation with a travel program, act only as agents for the hotels, airlines, bus companies, sight-seeing tour services, railroads, shipliners, or owners and contractors of other services.
• All such tickets, exchange orders and vouchers from the aforementioned service providers are subject to any and all tariffs, terms and conditions stipulated and designated by the contracting companies at the time of bookings.
Upon acceptance of AJ's membership and/or such coupons, exchange orders, receipts, contracts and tickets, member(s) agrees to the foregoing and also agrees that AJ, nor any of their affiliates or subsidiaries shall be or become liable or responsible for:
• Any loss or damage to person, property or otherwise in connection with any accommodations, transportation or other services, resulting directly or indirectly from any act of God, dangers, incidents, fire, breakdown in machinery, or equipment, acts of government or other authorities, wars whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, defaults, delays or cancellations of, or changes in, itinerary or schedules from any causes beyond our control.
• Any loss or damage resulting from insufficient or improperly issued passports, visas or other documents.
• Any additional expenses or liabilities sustained or incurred by the travel member as a result of any of the foregoing causes. The right is reserved by AJ to substitute hotels and alter the itinerary, or reverse the order of places to be visited. The right is reserved to cancel the tour prior to departure. Should the tour be canceled, an alternative date will be given. Participation in the alternative tour date is optional and the liability to AJ is limited to the moneys received by AJ. Accessible Journeys or its subsidiary will not be held responsible/liable for defaults of employees under its control.


Cancellation and Refunds of Land arrangements
• Deposit confirmation of $250.00 per person due within 7 days of this confirmation to retain your bookings
• $250.00 per person of your deposit confirmation is non-refundable.
• Final balance of payment due 120 days before departure
• Tour price subject to change and is based on currency valuation of the US Dollars versus the (Foreign currency name, EURO, British Pound, etc.) at the time of your final payment to Accessible Journeys.
• Requests for cancellation must be made in writing and have acknowledgment by Accessible Journeys.
• Payments made within cancellation period subject to cancellation policy.
• Cancellations up until the time of final payment are subject to a service charge of per person ($50.00 per person minimum)
• *All cancellations may include additional penalties of 100% of expenditures made on your behalf.

• Cancellation>91 days =$250.00 per person & * from above
• cancellation 90-76 days = 100% of deposit & * from above
• cancellation 75-61 days=100% of tour price &* from above
• No show or no use of services = 100% penalty = no refund

• Cancellation penalties apply as stated above, regardless of date that final payment is invoiced, or received.
• We reserve the right to charge a fee of up to 10% of the trip costs for travel arrangements cancelled after deposit and/or final payment for this trip is made.
• Changes made after final payment subject to local fees, plus supplier fees (if applicable) and a $50.00 service fee, per change, from Accessible Journeys.
• "Goodwill Deposits" and/or "Prepare to Travel Deposits" are not applicable towards payment of trip costs, airfare, or travel insurance.


Disclaimer & Denial by Accessible Journeys
In the provision of its services Accessible Journeys undertakes no direct provision of medical or nursing services to clients unless specifically contracted for, for a separate fee. It is not in the travel transportation business directly, and does not own, control or have a direct financial interest in travel or accommodation facilities or how such facilities are managed or maintained. As a result, Accessible Journeys is not responsible for changes in scheduling, or maintenance or facilities or equipment of such facilities beyond the undertaking of its best efforts to seek out and arrange the best service available at the time for the destination and travel plans of each the client. Accessible Journeys does not insure the client in any respect whatsoever against any loss, injury or damage sustained by the client during the course of any journey for which the client has contracted services from Accessible Journeys.
• In the event that the client claims in any respect that Accessible Journeys has failed to provide the services contracted for, the client hereby acknowledges and agrees that clients sole remedy against Accessible Journeys is for failure to provide services contracted for, and that the limit of Accessible Journeys liability is the commission earned by Accessible Journeys. Accessible Journeys accepts no responsibility for losses or additional expenses due to delay or changes of schedules, weather, strikes, war, quarantine, illness, death, or other causes. All rates and fares reflected in the itinerary are based upon current tariffs at the time of printing and are subject to adjustment in the event of changes at the time of final payment. Accessible Journeys reserves the right to accept or reject any person as a member of any tour, and to refuse to undertake any further services for any individual, for reasons at the discretion of Accessible Journeys. In this event, Accessible Journeys shall return any unused moneys paid to Accessible Journeys (minus a $150.00 service change by Accessible Journeys,) and after applicable penalties and tariffs are applied by other suppliers. In such an event, this contract shall be canceled. Accessible Journeys further reserves the right to cancel or alter any tour or arrangements herein described or advertised, at its discretion for any reason, in which event, Accessible Journeys will return any unused moneys, (minus a $50.00 service charge, if applicable), likewise, this contract is canceled and no further force or effect.
• Names of hotels mentioned in the above itinerary only indicate that our rates are based on the tariffs of the respective hotels. Accommodation for you are being held at these hotels until confirmation is received from the respective hotels and communicated to you. If accommodation is not available at any of the hotels mentioned, bookings will be made at similar or next best available hotels.
• Similarly, reservations on the flights mentioned in the above itinerary are not to be treated as definite unless flight tickets have been purchased on your behalf and confirmed by the airline or airlines. As with any flight arrangements, flight numbers and departure times are subject to change.
• Despite written confirmation of reservations, and/or purchase of airline tickets, there always remains a slight possibility that hotels and/or airlines may have confirmed reservations in excess of their capacity ,i.e "made over bookings." In this instance we will be required to use different hotels and flights based on availability and/or change the itinerary without prior notice. While this is seldom necessary, the possibility always remains when reserving and implementing any travel arrangement(s).
• Despite written confirmation of reservations of accommodations meeting your access/accessibility requirements, there always remains the possibility that hotels having confirmed reservations may have made errors in reporting accessibility standards or provided inaccurate information/details to our suppliers/colleagues. Similarly, accommodations meeting your requirements, may be unavailable for the time requested, or unavailable in the region of travel.


Travel Insurance
Comprehensive travel insurance is required by every client of Acessible Journeys for the full cost of each travel program. It is required that each client acknowledged that comprehensive travel insurance has been explained, recommended and made available to them by Accessible Journeys. A full description of the insurance benefits and service limits, including restrictions and limitations are available for each clients' review. Accessible Journeys' provides explanations for evaluation purposes only. The client assumes fully responsible to understand the benefits of any insurance policy and assumes full responsible for accepting or rejecting insurance coverage. Accessible Journeys' requires that each client is fully insured to protect their personal interests to the full cost of the trip planned by Accessible Journeys.


Methods of Payment

Payment type
Acceptable methods
• Goodwill Deposits and Prepare to Travel Deposits: Not applicable towards payment of land costs, airfare, or travel insurance.
• Payments for international land travel arrangements Personal check, bank check, money order, wire transfer. Credit cards not accepted for land arrangements.
• Payment for air arrangements: Preferred by credit card. Other forms of payment are available, but these will postpone your transaction.
• Payment for Travel Insurance Preferred by credit card. Other forms of payment are available, but these will postpone your transaction.

Names of Hotel and errors
• Names of hotels mentioned in any itinerary only indicate that our rates are based on the tariffs of the respective hotels. Accommodation for you is not being held at these hotels until confirmation is received from the respective hotels and communicated to you. If accommodation is not available at any of the hotels mentioned, bookings will be made at similar or next best available hotels.
• Despite written confirmation of reservations,and/or purchase of airline tickets, there always remains a possibility that hotels and/or airlines may have confirmed reservations in excess of their capacity ,i.e "made over bookings." In this instance we will be required to use different hotels and flights based on availability and/or change the itinerary without prior notice. While this is seldom necessary, the possibility always remains when reserving and implementing any travel arrangement(s).
• Despite written confirmation of reservations of accommodations meeting your requirements, there always remains the possibility that hotels having confirmed reservations may have made errors in reporting accessibility standards or provided inaccurate information/details to our representatives. Similarly, accommodations meeting your requirements, may be unavailable for the time requested, or unavailable in the region.



Responsibility and Agreement of Accessible Journeys' Client
A.) The client authorizes and agrees that Accessible Journeys (AJ) is authorized to act as the clients agent for purposes of contracting travel and accommodations arrangements. The client further agrees to forward such sums as may be necessary from time to time as notified by AJ in accord with the itinerary. The client further acknowledges that travel arrangements are subject to rapid change due to circumstances not with AJ’s control, and therefore authorizes AJ to substitute facilities of similar nature and quality as originally planned, as judged with AJ's sole discretion. Failure of the client to forward such amounts as may be necessary to meet the obligations as contained in the itinerary shall terminate the obligation of AJ to perform any further services on behalf of the client, in which event fees and commissions paid to AJ shall be retained by AJ unless otherwise agreed to in writing.

B). In the event that the client is unable to attend the travel arrangements arranged through AJ, or to otherwise not attend to any events scheduled as part of any such arrangements, the client has no right to a refund from AJ for services or arrangements made by it, its agents, servants, or employees, and must look to such travel accommodations, or event companies or businesses for refunds as a result of such cancellations. However AJ may, at its discretion, aid the client in obtaining such refunds as may be available.

C. The client, in addition to payment of the fees set forth above, and not AJ, its agents, servants or employees is responsible for obtaining and/or providing passports, visas and associated fees. The client is also responsible for all airfares and ground transportation costs other than may be made part of the itinerary, meals other than may be part of the itinerary, excess baggage charges, lost baggage, laundry, wines or liquors, souvenir, personal items, and personal pursuits, associated health club, spa, or treatment facilities, touring guides or tour programs other than made part of the itinerary, admissions to attractions, such driving or other licenses as may be required at each destination, insurance covering baggage loss, medical coverage, accidents during the course of travel, death, dismemberment or injury to the client, or caused by the client, or the clients agent, servant or employees.

D. The client further acknowledges that the arrangements for which AJ is providing services are not being made contrary to the advice of the client's physician or caregivers. Regardless of such advice, the client agrees to indemnify and hold AJ, its agents, servants and/or employees harmless and without responsibility for any claims which may arise as a result of change in travel plans or accommodations, loss of property, baggage or funds, pain, suffering, harm or injuries suffered by the client during the course of the arrangements, whether a direct result of the client's health condition, the result of a third party, war, acts of god, or by the actions or inaction of the companion arranged by AJ, and hereby agrees that such indemnification shall be binding upon the client, the client's guardian subsequently appointed, the clients personal representatives, heirs and beneficiaries. The client further certifies that there is no legal disability limiting the clients ability to enter into this agreement (client has not been declared incompetent, suffers no debilitating mental illness, and was not coerced into entering into this agreement) and that the client can read and write the English language and has read, or had this agreement read aloud to him/her, and agrees and understands its terms and provisions.

E. The client further agrees that any photographic images, video or digital images that are presented to, bought, obtained by, or recorded by Accessible Journeys, are the sole property of AJ and may be used by AJ, at its discretion, for matters of advertising, and/or displaying services in printed materials, or on the Internet, without compensation due to the client, their guardians subsequently appointed, their personal representatives, their heirs and beneficiaries.

F. The client further acknowledges that they understand and agree to the full terms and conditions of this agreement.

G. All parties agree that payment and/or signature of this release by one party, constitutes payment and signature for all parties.


Acknowledgment of Terms
• While every effort has been undertaken to arrange a wheelchair accessible program, the clients understand that certain destinations and hotels with developing tourism may lack facilities required or desired for the participants specific accessibility needs. Medical services may not be readily available or accessible on this travel program.
• Payment of deposit moneys and/or full tour payment acknowledges the client's full understanding of the terms and conditions contained in this document.

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